24/7 proactive monitoring, preventive maintenance, remote and on-site support for commercial AV systems — so your team isn't the help desk.
Installation is the first day of a 10-year relationship with your AV system. Firmware updates, failed displays, drifting calibration, updated UC certifications, and tomorrow's codec vulnerability are all going to happen. Managed AV services put a team between your users and the system — remote monitoring catches problems before users notice, preventive maintenance prevents failures, and our NOC handles the platform-vendor tickets so your IT team doesn't have to become AV experts.
Ranges below are turnkey including design, equipment, labor, programming, and training. Every project gets a line-item proposal.
Our NOC uses Crestron XiO Cloud, Extron GVE, QSYS/QSC Reflect Enterprise, Zoom Device Management, Teams Rooms Pro, Cisco Control Hub, and custom SNMP/API integrations to monitor every connected device continuously. Alerts fire on signal loss, firmware drift, display temperature warnings, and connectivity issues. Most problems get resolved remotely before users file a ticket.
Quarterly or monthly PM visits include display calibration, projector lamp (or laser) inspection, microphone cleaning and replacement, filter cleaning, cable integrity check, firmware update review, and documentation update. PM catches degrading components before they fail.
Users call or email a dedicated phone number. First-response engineers troubleshoot live — screen share, remote control to room devices, reset codecs, rebuild calibration. 80%+ of tickets resolved remotely in under 20 minutes.
When remote can't fix it, we dispatch a field engineer. Standard SLAs are 4-hour response for major incidents and 24-hour for standard. Premium plans get 1-hour response. We maintain spares depots in major metros to support SLA.
Manufacturer RMAs, Microsoft Teams Rooms Pro issues, Zoom enterprise tickets, Cisco TAC cases — we own the vendor relationship on your behalf. Your IT team stops spending hours on the phone with support lines.
Every system has a realistic replacement horizon. We deliver annual lifecycle reports showing what needs replacement in years 3, 5, and 7, with budget estimates. No surprise $400,000 replacement requests at fiscal year-end.
At minimum: remote monitoring, quarterly PM visits, help desk support during business hours, and consumables (lamps, filters, basic cables). Full service adds 24/7 monitoring, faster SLA, firmware update management, vendor liaison, lifecycle reporting, and on-site dispatch.
Warranty covers defective equipment for a fixed term. Managed services cover operation — reactive repair plus proactive maintenance, user support, platform updates, and ongoing engineering. The two stack: a 3-year manufacturer warranty plus a managed services contract.
Yes, and we often do. First step is a site audit — we document the system, verify drawings, check current firmware, and identify any immediate risks. Once we're confident we can support it, we transition it under contract.
Real 24/7/365 NOC, staffed by US-based engineers. Not a voicemail tree.
Depends on contract tier. Basic: we order replacement through manufacturer, install on next PM visit (~2-4 weeks). Premium: spare pulled from our depot, dispatched within SLA window. Enterprise: spare kept on-site at your location, swapped immediately.
Our contracts are annual with opt-in renewal. Escalations are capped at CPI. No auto-renewal without notification.
An AVIXA-certified engineer will walk your space and put together a real proposal. No boilerplate, no high-pressure sales.
